If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
· Discounted items are final and cannot be returned or exchanged
· Returned items must have tags still on and be returned in original packaging
· Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
Your steps should be laidout clearly, linking to relevant pages, such as your online portal.
1. Login to our online return portal using your email address and order ID
2. Choose the products you wish to return or exchange from your order
3. Print your prepaid shipping label that you will receive by emailNew DIY
4. Send all items back to us using the label provided
The following are add-ons with more information that you may want to include.
· How long it takes to receive your refund, replacement product, or store credit
· Any shipping fees the customer will need to pay
· Any return restocking fees the customer will need to pay
· How you handle lost or damaged returns
· Contact information for your business if the customer has more questions